[2 Feb 2012 | No Comments]
Optimizing Intranets and Business Hubs

Many manufacturers, in a wide range of industries, rely on a network of distributors and dealers to sell their products. To help facilitate their distributors’ selling process, manufacturers provide sales enablement material such as extensive and up-to-date product specs, technical details, price calculators and documentation for complex RFQs. Typically, this information is made available via [...]

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[1 Feb 2012 | No Comments]
Net Promoter – Can Passives be Converted?

Some of your customer just gave you a score of 7 or 8 (on the Net Promoter scale), establishing them as Passives. While not as negative as Detractors, this group still brings little positive energy to your business. They are not too likely to recommend your product or service, and are more easily persuaded to [...]

[30 Jan 2012 | No Comments]
Enterprise Feedback Visualized with Screen Capture

As companies become increasingly customer-centric, online feedback is playing a major role in ensuring that the voice of the customer is heard, loud and clear. Quick, intuitive and easy-to-use feedback forms have definitely made a significant impact in getting more customers to share their concerns and issues. However, sometimes, words are just not good enough [...]

[24 Jan 2012 | No Comments]
Going Vertical with Customer Feedback Buttons

Providing your online visitors a way to share their issues and concerns with you is integral in creating an excellent customer experience. This feedback can be used for informed website optimization, lead generation and economical support. At the very least, it will stop angry customers from taking to the street with megaphones! Of course, every [...]

[17 Jan 2012 | No Comments]
Net Promoter Score – Influence of Non-Responding Customers

I recently read The Ultimate Question 2.0 and I must say that the likelihood that I’d recommend this book to a colleague or friend, on a scale of 0-10, would definitely be a 10! In all seriousness, it’s an absolute pleasure to read with fantastic and illustrative stories along with compelling arguments for using this [...]

[16 Jan 2012 | No Comments]
Technology and Health-Care or: How Kampyle Improves Your Health

Working at Kampyle is fantastic. The atmosphere is one that engenders open and clear communication. This is both, part of the Kampyle culture as well as the culture of the companies that we serve. In this blog post, one of our senior developers, Mendi Shapiro shares his own view about how Kampyle’s feedback platform impacts [...]

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