I recently read The Ultimate Question 2.0 and I must say that the likelihood that I’d recommend this book to a colleague or friend, on a scale of 0-10, would definitely be a 10! In all seriousness, it’s an absolute pleasure to read with fantastic and illustrative stories along with compelling arguments for using this [...]

Working at Kampyle is fantastic. The atmosphere is one that engenders open and clear communication. This is both, part of the Kampyle culture as well as the culture of the companies that we serve. In this blog post, one of our senior developers, Mendi Shapiro shares his own view about how Kampyle’s feedback platform impacts [...]

Enterprises have always recognized the value of providing a high quality customer experience. However, measuring customer satisfaction and gathering feedback across multiple assets both online and offline, has not always been so simple. Remedying this challenge is the intersection of enterprise feedback management platforms with popular customer satisfaction metrics like the Net Promoter Score. By [...]

I just read an excellent Fast Company article by Robert Safian about surviving in the chaotic business environment of what he calls “Generation Flux”. Safian articulates how we live in a period where everything is basically up for grabs and not much is certain – except for uncertainty itself. He notes how “just 5 years [...]

One of the nice things about making your customers happy is that they will often share their appreciation with you and others. This is exactly what happed when our client Swisscom was contacted by 1to1 Media’s senior writer, Cynthia Clark. She spoke with Markus Eberhard, Head of Selfcare and Digital Support at Swisscom, and from [...]