When Life Technologies, a global biotech company with over 50,000 products and $3.7 billion in sales, began planning a website redesign, they knew that customer feedback would be key to their success. With frequently complex ordering processes and products split up on two different branded websites (Invitrogen.com and AppliedBiosystems.com), Life Technologies recognized that the first [...]

Big data has been receiving increased attention in the business community as a very important trend and growth area. This was most recently underscored by big data company, Splunk, enjoying a highly publicized and successful IPO last week. The articles recommended below, illustrate, in a practical, down-to-earth way, the enormous business value that big data [...]

Wouldn’t it be great to have your office running smoothly, without chasing after IT admins, cleaning and maintenance staff, or office managers? In all companies, time and money is wasted on reporting everyday mishaps such as missing paper in the printer, spoiled milk in the fridge, or overflowing waste baskets.Peanuts you say? According to new [...]

If you want to know how to reduce live support costs while enhancing customer experience for any online business, then our webinar is for you! Join us to hear Markus Eberhard, Head of Selfcare and Digital Support at Swisscom and Maarten Goedvolk, Senior Web Strategy Manager at KPN (Netherlands). They will share how using Kampyle [...]