Providing your online visitors a way to share their issues and concerns with you is integral in creating an excellent customer experience. This feedback can be used for informed website optimization, lead generation and economical support. At the very least, it will stop angry customers from taking to the street with megaphones! Of course, every [...]

Most things in life are pretty simple if you break them down to their basic elements. Online feedback is no exception. Just think about it – by inviting your users to share their opinion you are telling them that you care. This alone is a powerful tool in building trust and brand loyalty. While some [...]