“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”

W. Edwards Deming

What is a process? A process is a part of the website that was created with a specific target in mind. It usually includes many pages working together for a common goal.
Every site has processes: registration, searching items, purchasing, shipping and more.
Every site has goals: selling …

Does your website have a member’s area? Do you want to know what feedback was provided by your registered users? Would you like to seamlessly get their contact details when they provide feedback? This can easily be achieved with “User Integration”.
Kampyle’s User Integration feature integrates with your system to automatically recognize your logged-in users, and allow you to receive contact details for every feedback submitted, without asking for it again. You already have the contact information of your logged in users. Why ask them for it again when they provide …

Kampyle makes it a point to listen carefully to customer feedback, and constantly improve on that basis. After all – we are the web’s leading Feedback Analytics platform.
This week Kampyle has added a feature that is a great example of how user feedback can help to improve your site and service: we have received feedback from our customers, we acted on it, and we are now better for it!
You may have found yourself in a situation in which you have received feedback whose relevance and importance you wish to emphasize …