We all know redesigning a website is a bigger challenge than building from scratch. It is not only about giving your website a fresh look; you will have to decide what functionalities and content to keep, what should go and what should be added. While your old website was up, your audience became accustomed to [...]

Wouldn’t it be great to have your office running smoothly, without chasing after IT admins, cleaning and maintenance staff, or office managers? In all companies, time and money is wasted on reporting everyday mishaps such as missing paper in the printer, spoiled milk in the fridge, or overflowing waste baskets.Peanuts you say? According to new [...]

Our recent case study with Fairfax Digital provides guidance to the news and media space – an industry that without question is navigating a challenging period. With free, quality content readily available online and a plethora of popular blogs and niche news sites, newspapers are challenged with issues like subscription fees and competing for advertising [...]

In this post we interview Dr. Karl Blanks and Ben Jesson, co-founders of Conversion Rate Experts. As an international agency, Conversion Rate Experts specializes in getting strong, measurable conversion improvements for businesses that are already successful. Clientele includes companies such as Apple, Sony, Google, Vodafone, SEOmoz, and SEOBook, among many others. In the following paragraphs [...]

We recently hosted a webinar with Markus Eberhard, Head of Selfcare and Digital Support at Swisscom and Maarten Goedvolk, Senior Web Strategy Manager at KPN (Netherlands). The event was well attended with representatives from major Telecoms and other companies participating. The audience heard the inside scoop of how Swisscom and KPN have used Kampyle’s feedback [...]

The Adobe Digital Marketing Summit in Salt Lake City is really proving to be a fantastic event! Whether you came to the Adobe Summit to learn about web analytics, digital advertising, product development, or mobile marketing, there are sessions, presentations and networking opportunities for everyone. On top of all that, the partying and skiing is [...]

If you want to know how to reduce live support costs while enhancing customer experience for any online business, then our webinar is for you! Join us to hear Markus Eberhard, Head of Selfcare and Digital Support at Swisscom and Maarten Goedvolk, Senior Web Strategy Manager at KPN (Netherlands). They will share how using Kampyle [...]

In the last few years, companies have been focusing on truly crowning the customer as king. There is now a clear understanding that excellent customer experience and service is what drives retention, growth and increased ROI. Not surprisingly, SMBs and enterprises around the world are keen on engaging their customers and finding out how they [...]

A1, Austria’s leading communications provider, recently rolled-out Kampyle’s feedback solution across their online support centers, new community forums and sales funnels on their website. With over 5.2 million mobile users and more than 2.3 million fixed access lines, A1 is using the feedback for providing an improved user experience for customers managing their accounts, interacting [...]

The online experience is becoming increasingly personalized with companies providing targeted content, information and merchandise. For example, many businesses are customizing the online user experience to reflect localized needs and expectations. Others are providing regional management with the ability to better engage with their local customer base. These efforts are minimizing support costs while maximizing [...]