Comments on: So what IS the difference between Feedback and Surveys?

By: Marcus Nelson

Marcus Nelson — Sun, 05 Jul 2009 18:06:54 +0000

It’s nice to see a good array of feature differences, but if I may chime in to get a few facts straight…

Page / Product Level Feedback — Yes, UserVoice allows unlimited forums to be target specific for products or pages w/ links via widgets or hyperlinks.

Brand Protection — This is our core feature. Being a white label solution allows us to offer this level of freedom to our customers.

Fits Websites of all sizes — True, very small websites do not benefit as much as volume is needed to gather aggregated information.

Integration with Web Analytics — Inserting Google analytics or any other package is a trivial matter when you’re given access to UserVoice’s custom designs.

Fits all amounts of Data — Some of our best installations are larger ones where huge amounts of data can be aggregated into actionable items.

And finally, in regards to “UserVoice is more of a public support forum…” Not entirely true. Many of our customers utilize private forums including our Single Sign On solution called ZeroLogin, which requires no login from your customers and only allows those with an existing authentication in place to have access to the forum.

For more accurate information about UserVoice, please check out:
http://uservoice.com/faq

Thank you.

By: An Introduction to Online Surveys and Feedback for your website | Distilled blog

Tue, 16 Jun 2009 11:28:02 +0000

[...] form or with livechat. There’s a full (if slightly biased) definition of these on the Kampyle blog, but here are my one line (ahem) [...]

By: Kampyle

Kampyle — Thu, 21 May 2009 06:52:45 +0000

Hi Emil,
Being able to collect feedback on a website level as well as on a page level is a key factor. It provides the website owner with the ability to view his feedback from a high level view as well as drill down and identify key issues with pages or products. Being a non intrusive solution is also an important differentiator (eg: Kampyle never takes the user away from the website): If the user is providing feedback while in a key conversion process (e.g. shopping cart), taking him to a different support forum could in fact harm the conversion of those users.
Brand Protection refers to the fact that the feedback is kept internally. If a certain website gets a bad feedback, it does not necessarily mean that everybody has to know it.
Integration with Web Analytics is a very important differentiator as well. If you can combine your subjective data (feedback) with objective data (website analytics), you can get the full picture: what did your users do on the website and why.

Both GetSatisfaction and UserVoice are more of a public support forum, enabling the website owner to create a community of users who are willing to share ideas and rank each other’s ideas. This does not necessarily suit all types of websites and products. With those solutions, it’s important to have many users on the site willing to ‘play’ the game, or else the whole voting up and down is meaningless. Moreover, not all users of all ages are willing to ‘play’ the game of voting publicly.

We hope this answers your questions,

thank you,

the Kampyle team

By: Emil Stenström

Emil Stenström — Sat, 09 May 2009 08:48:54 +0000

Hi,

I don’t think category 1 and 3 really are different categories. It seems you just picked a couple of your features and made it a new category. Not being able to discuss ideas openly (”Brand protection”), and integration with web analytics, is not enough to make it a new category.

Why not the others? With getsatisafaction you can easily collect feedback for specific products too, making it suitable for websites of many sizes. Customizing the popup to only show up on some pages is easy too.

By: Thakur

Thakur — Thu, 12 Feb 2009 05:53:21 +0000

Hi Eran,
The comparison is awesome.
what i understand is surveys are not limited to one’s website. they can be done on all through the internet, to get the answer on some specific queries.
on the other hand feedback’s are limited to your own site.
To compare both of them on website platform, is like giving weight age to feed backs.