In several conversations we have held with Kampyle clients, we found that many of them, while certainly not doing anything wrong, aren’t using our system as well as they can. So I thought we’d give our clients a few small tips on using Kampyle in the most effective way. Some of these tips may seem inconsequential, but trust me, they can go a long way to get your website more feedbacks from your users, and make each feedback more valuable to you.

Choosing the right button

“Location, Location, Location” as they say in the Real Estate business. Place your button in an area of your website that contains the small amounts of information, yet highly visible. For instance, if your site contains a major menu on the top left side (like Kampyle.com does), place your button in the inverse location: the bottom right side (like Kampyle.com does). You shouldn’t make the feedback button the centerpiece of your website, but you should make it clear to your users that you are very interested in them clicking on that little button.

Button on every page

Installing the feedback button on your homepage just isn’t enough. Make sure that the feedback button appears in every page in your website for which you are interested in receiving feedback. Don’t expect your users to click 3 times “back” just to get to the page in which they remember they saw a feedback button.

Push mechanism

Sometimes waiting for feedback just isn’t enough. Using the JS Push Mechanism allows you to ask your users to leave feedback just before they leave your site (and possibly giving you important insight as to why they are leaving…). The Push Mechanism also has the advantage of prompting your users to leave their general impressions of your site, as opposed to allowing them to point out specific issues. This will allow you to get a different and very useful type of feedback. For more information click here.

Customize

Customize your Feedback Form! Make it relevant specifically to your site, and even to the page it is in. Feedback Form Customization allows you to ask your users the right questions, the answers to which are important to you. Your users will be much more likely to provide useful feedback if the feedback categories and sub categories are well suited to your website. In addition, you can let your users participate in your website’s development process: did you add a new feature to your site? Add a category on the subject to see how your users feel about it! Customizing your feedback form is not only easy and quick., but also a highly effective tool. For more information click here.

I hope you’ll find these tips effective and useful. If you need any additional advice on using Kampyle, please write us to support@kampyle.com, and we’ll be glad to help. You’ll also find more useful tips and instructions in out Forum. See you there!