This week, Kampyle has released its latest development for Premium accounts: Automatic Feedback Forwarding.

How does it work? The Automatic Feedback Forwarding feature, as its name suggests, allows Kampyle users to have feedback items received on Kampyle automatically forwarded to email addresses: each feedback that arrives in Kampyle is simply forwarded to the email address of your choice, allowing you to keep up to date and read your users’ feedback in real time, all the time. This incredibly useful feature will give you and your company the flexibility you need to manage feedback as efficiently as possible.

In addition to the simple forwarding options, Automatic Feedback Forwarding allows Kampyle clients to easily create rules by which feedback items of specific characteristics are automatically forwarded to specific email addresses.

The Feedback Forwarding rule editor is simple and straight forward: for each rule that you create, you can select the feedback categories that you wish to forward, the email addresses you wish to forward it to, and the frequency in which you want Kampyle to forward the data (real time/ daily/weekly/monthly).

In other words: you decide what feedback items you wish to forward, when you wish to forward them, and who you wish to forward them to, and Kampyle takes care of it for you.

There are even more advanced possibilities: if you click on the “more options” link, new forwarding options will be displayed. These options allow you to:

- Forward only feedback items coming from specific feedback form instances.

- Forward only feedback items coming from specific feedback form languages.

- Forward only items with/without descriptions.

- Forward only items with/without the user’s email.

- Forward only items submitted through the feedback button, or through active request (push).

- Forward only items that received certain grades from users.

- Forward only items that were submitted on specific URLs.

You can also configure the alert’s content and settings to include the feedback provider’s data in the email, and to allow replying directly to him.

Here are just a few examples of what you can do with Automatic Feedback Forwarding:

- Configure Kampyle to send all feedback items received under a certain category (e.g.: “Bugs”), directly to the team who knows how to deal with these issues (e.g.: development team).

Or…

- Have the most important feedback, the kind you want to read in real time (such as feedback submitted on your sites’ shopping cart), forwarded to your personal email.

Or…

- Have feedback with low grading sent to your email, to quickly identify and deal with unsatisfied customers.

…the options are virtually limitless.

This new feature is very easy to use: simply go to the “Auto Feedback Forwarding” section of the “Settings” menu. Once there, you will just need to create a new forwarding rule using our user-friendly interface. In just a few minutes, you will have your new Automatic Forwarding rule up and running.

We would love to get your feedback and impressions on our newest development – so login, try it, and use the feedback button!

Not a Premium User? Upgrade your Kampyle account today and enjoy the benefits of Automatic Feedback Forwarding!

If you have any questions on this feature, or other issues related to Kampyle, don’t hesitate to contact our support team at support@kampyle.com.

Click here to register on Kampyle.