The Kampyle team is happy to announce the release of the new inbox, upgraded and improved based on the feedback that we’ve received from our clients.

The inbox has been carefully designed to be easier to use, more intuitive and time saving.

What’s New?

New Inbox View:

In order to make the Inbox easier to read, manage and respond to large amounts of feedback we have changed the old design. You will find that there is only one view in the Inbox. When selecting a feedback item it will not open a new view at the bottom of the page as it used to be. From today it is much easier to view information regarding specific feedback items and selected items:

No more automatic grouping: the new inbox gives you the ability to find feedback items that are similar in parameters you care about! As explained in the sections below, you will find that with the new inbox, you can now actively search and find feedback items coming from the same user, the same URL, the same categories as well as other parameters.

One click Feedback: In the new inbox, feedback items are easy to access, in just one click. You can now view all the details of a feedback item or several selected items in one click. You can select your own view: choose Expand All or Collapse All to view the Inbox in the way that is most convenient for you.

Adjustable row view: Management of large quantities of feedback requires a greater degree of control of the viewed data. We have added the possibility to control the number of feedback items displayed at once. Using the new option "Show rows", you can select between views of: 10, 25, 50 or 100 items in a page view.

Read / Unread marking: In the new inbox, users have full control of which feedback items are displayed as read or unread. This new addition has been requested to allow for a more efficient separation and identification of new and old feedback.

Comparative User Information: Though User Information has been available on Kampyle for a while, it can now be used comparatively: the new inbox allows you to view and compare the User Info for any number of feedback items you select, in one user-friendly view.

New Functionalities:

Flagging: The possibility of marking feedback items for the purpose of feedback prioritizing and management is now available. High priority feedback can now be marked using flags.

More Actions: with this new list of actions you are able to select any amount of feedback items and act on them by selecting one of the available options such as:

Expand – expands all the selected feedback items and allows you to view the feedback item’s information in a quick and easy way.

Explore User Info – This new option allows you to select specific feedback items and compare their user information: browser name and version, IP location, Screen resolution and much more interesting info.

Show Items with same URL – allows you to find feedback items submitted on the same page of your site.

Show items from this user – View all the feedback items coming from selected users.

New Select Options: use the select options when seeking to get a quick view of specific feedback items. The select options include: All, None, Read, Unread, Flagged and Un-flagged.

Reply to users: We have added the ability to view the users’ email addresses and to add or delete email recipients when replying to feedback. Furthermore, you are now able to send yourself a copy of any email too.

Feedback search (Coming soon): A search bar will be added to the inbox, in order to allow our users to quickly find what they are looking for with free-text feedback search.

We are sure you will find the new inbox highly effective and helpful. As always, we would be very happy to receive your comments and suggestions about this latest development, so send us your feedback!

The entire Kampyle team would like to thank our users for all the valuable feedback that they have provided us over time. We intend to continue proving to them that we listen to their needs and suggestions.

To register on Kampyle, click here.

If you have any questions on the new inbox, or on any other subject, please write us at support@kampyle.com, and we will respond promptly.