Kampyle will be holding a free webinar this Thursday, July 29th at 1:00 PM ET, in which 3 businesses will discuss how they have leveraged customer feedback collected with Kampyle to: increase online sales by 30%, open a new communications channel with visitors, identify & address obstacles to conversion. Speakers: Roy Hessel, CEO, Eyebuydirect.com, Matthew Niederberger, Web Analyst, TUI Netherlands, Paul Downs, CIO, citybeach.com.au. A Q&A session will follow the presentations. We are happy to invite all of you to join us on Thursday, July 29th at 1:00 PM ET.

Our manufacturing customers are doing some incredible work with their customers using Kampyle’s feedback analytics. Kennametal, one of Kampyle’s longstanding customers, is using direct customer feedback to shape its supply chain process and e-commerce capabilities on a daily basis.
Kennametal is a large company – 12,000 employees in 60 countries and annual sales of $2 billion. It would be easy for this manufacturer of metal cutting and steel tooling solutions to lose touch with its users.

There are government agencies of all sizes and across the globe that fairly earn reputations for being unapproachable. Local regulations, lack of resources and red tape often come between the people who run a city, state or province and those who live in it.
The six councils surrounding Dorset, England did not want to fall into that category. They joined forces to create a municipal website that would facilitate services to residents, businesses and visitors and foster a closer relationship with constituents. The site, DorsetForYou.com, initially relied upon a survey to …

City Beach Australia – a retailer catering to young people who love skating, surfing and urban fashion – is known for the inviting atmosphere of its 60 locations across Australia. The company’s physical stores are fun places to hang out, with skate parks, DJs and other diversions to augment its apparel and accessory offerings. City Beach wanted to replicate that feeling on its website.
We helped them make that happen.
In its first month of using Kampyle Feedback Analytics, City Beach Australia fielded 850 submissions from users that shaped the company’s approach …