Customers are savvy creatures. They know how to find the best product, the best price and the best way to grab a company’s attention when they have problems.
A recent article at MediaPost highlights The 2009 Cone Consumer New Media Study, which found that more customers are using new media – Twitter, Facebook, blogs, YouTube and other social networks – to let corporations know when they are unhappy. Sixty-one percent of the new media users surveyed in September 2009 said they expect companies to solve problems and provide product or service …

Kampyle is starting off the New Year with a partnership that will mean even greater customer insight for our users. Today, Kampyle announced it is the first partner for Nedstat’s User Experience platform, a Web analytics solution that uses behavioral insights to optimize customer interactions.
This is a partnership that offers Kampyle and Nedstat users access to the five W’s – who, what, when, where, and the elusive WHY – all in one integrated view.
Joint customers can take advantage of the bilateral integration to analyze and act on the same data …

We want to extend a huge “thank you” to the whole Kampyle community for such a great year! We have seen exponential growth as fueled by continued customer satisfaction, the addition of powerful new partners and a global market expansion and adoption of our solution. Today, we are thrilled to announce the addition of 25,000 new customers over the past year.
Here are a few more milestones we are proud of this year:

Kampyle Analytics shows that customers using Kampyle solutions have achieved a 14 percent increase in their customers’ satisfaction rates …

Kampyle is excited to announce that we are on the shortlist for Econsultancy’s 2009 Innovation Awards. We are nominated in the “Innovation in Web Analytics and Optimization” category.
Econsultancy is one of the most influential marketing blogs worldwide, and is listed on the AdAge Power 150 Blog list at #8. Their blog is full of incredible data, how-tos, strategy tips, candid advice and much more. Check it out here when you can.
2009 has been a standout year here at Kampyle, and we are growing at a tremendous rate. Here are …