We have just published a great new case study with SurfStitch.com – one of our customers in Australia.
SurfStitch is Australia’s #1 online surf store and aims to be the first name in action sports fashion and accessories, by providing the best brands, biggest range and second to none customer service.
SurfStitch joined Kampyle because they wanted to listen to their customers and … “give them what they really wanted and not what we think they like.”
They chose Kampyle because its Process-level approach seemed to best suit their objective of using customer …

Kampyle makes it a point to listen carefully to customer feedback, and constantly improve on that basis. After all – we are the web’s leading Feedback Analytics platform.
This week Kampyle has added a feature that is a great example of how user feedback can help to improve your site and service: we have received feedback from our customers, we acted on it, and we are now better for it!
You may have found yourself in a situation in which you have received feedback whose relevance and importance you wish to emphasize …

This week, Kampyle has released its latest development for Premium accounts: Automatic Feedback Forwarding.
How does it work? The Automatic Feedback Forwarding feature, as its name suggests, allows Kampyle users to have feedback items received on Kampyle automatically forwarded to email addresses: each feedback that arrives in Kampyle is simply forwarded to the email address of your choice, allowing you to keep up to date and read your users’ feedback in real time, all the time. This incredibly useful feature will give you and your company the flexibility you need to …