We have always urged Kampyle users to customize every aspect of their feedback form to match their site and their customers’ needs and interests. It was clear to us from the beginning that the customization of the feedback form is a way to makes it an integral part of the website, and is therefore a very important part of getting the best, most helpful feedback from your customers.

It’s quite simple, really: the more relevant the feedback form, the more relevant the feedback.

A few weeks ago, we published a post about the different processes that exist in every website.
The post’s premise was that every website consists, at its core, of different processes. These processes are groups of pages that were designed to achieve a common goal (e.g. information, conversion, search results, advertising, payment and many more). It is for that reason, that “Process Level Feedback” is the best approach to understand how your website is performing and what you can do to get better results from it.
As promised, we wanted to follow …