By the time most of us celebrate our third birthdays, we’ve learned to walk, talk, sing and play well with others.  We’ve acquired a little circle of friends and perhaps too many toys.  We’ve taken babysteps toward adulthood, still years in the future.
When Kampyle turned three-years-old earlier this week, our milestones were much grander.  In our first few years alone, we’ve achieved more than some companies do in a lifetime.  More than 600 million users have seen the Kampyle feedback button on Web sites and products around the world since …

Kampyle has recently made some new and important additions to the feedback form and to the data displayed in each individual feedback item. Probably the most important addition is the new possibility of asking users to submit more contact details (phone, name and address) in addition to the existing email submission field.
These improvements are a great opportunity to discuss Kampyle’s individual feedback items, in which all the data on a single feedback is displayed. Every feedback item is, after all, the heart of our system, and understanding its structure can …

Dinosaurs get a bum rap for being outdated, obsolete creatures. The bright green brontosaurus welcoming visitors to e-mail marketer Bronto’s Web site is helping to change that perception.  Along with the image of its Jurassic icon, forward-thinking Bronto gives visitors and customers on its site a Kampyle Feedback Form in the corner of each page.  Direct input from users helps Bronto, an award-winning firm, maintain a competitive advantage in its field.
“We chose Kampyle for our feedback analytics because we found that we weren’t able to isolate the full reason why …

When someone runs a storefront business, there are several ways to ascertain why customers behave in certain ways, why they choose one product over another and why they might decide to walk out the door without making a purchase.  Business owners can observe customers’ expressions and body language, note which displays cause them to look twice and directly ask for feedback during 30-second chats in the store aisles.
Internet-based businesses of all sizes need that same insight into customer behavior, and they can get it in a more systematic, analytically rich …