Once again, as a result of feedback we have received from all of you (as well as the fact that we have felt the need for it ourselves), we were able to release an important new feature: canned feedback messages.
Canned messages are meant to allow you to be able to save the most common responses to feedback – those that you find yourself replying to customers time and time again – and re-use them in just a click, instead of needing to write them all over again each time.
There are …

There are government agencies of all sizes and across the globe that fairly earn reputations for being unapproachable. Local regulations, lack of resources and red tape often come between the people who run a city, state or province and those who live in it.
The six councils surrounding Dorset, England did not want to fall into that category. They joined forces to create a municipal website that would facilitate services to residents, businesses and visitors and foster a closer relationship with constituents. The site, DorsetForYou.com, initially relied upon a survey to …

An informed e-tailer leverages his greatest asset – customer feedback – to turn casual visitors into loyal, returning purchasers. EyeBuyDirect.com, the leading online eyeglasses shop, is using Kampyle to do just that.
After moving from a basic quantitative analytics solution to Kampyle’s Feedback Analytics, EyeBuyDirect.com saw an immediate benefit. With a clear understanding of why its customers make certain choices online, EyeBuyDirect.com now has a conversion rate of at least 30 percent and a reliable method for optimizing inventory based on clearly communicated customer wishes.
EyeBuyDirect.com uses Kampyle to answer business questions …

Kampyle is starting off the New Year with a partnership that will mean even greater customer insight for our users. Today, Kampyle announced it is the first partner for Nedstat’s User Experience platform, a Web analytics solution that uses behavioral insights to optimize customer interactions.
This is a partnership that offers Kampyle and Nedstat users access to the five W’s – who, what, when, where, and the elusive WHY – all in one integrated view.
Joint customers can take advantage of the bilateral integration to analyze and act on the same data …