Twiddy & Company, an online vacation rental provider for the Outer Banks of North Carolina, has been in business for more than 30 years. It would have been easy for Twiddy to lean on its long history rather than looking for new ways to engage directly with customers, but the forward-thinking company wondered whether it could improve customer experience by soliciting direct feedback.
Twiddy integrated Kampyle with Google Analytics and quickly saw a correlation between specific customer input and high bounce rates on certain pages of its site. Within just the …

This week, Kampyle has launched some of the most amazing features ever introduced in the world of Feedback Analytics. “Advanced Feedback Reporting” is the general name describing over 12 new Analytics pages that allows website owners to get more, better and faster insight into their customers’ needs.
Kampyle’s latest additions to the already impressive array of feedback analytics tools come in two sections: General Feedback Info, and Users’ Info.
The General Feedback Info contains information about the content of the submitted feedback itself, while the Users’ Info section contains information about the …